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Terms And Conditions

General conditions is represented by the company MBC S.R.L. These Rules apply to all Products ordered by the Customer indicated on the Site, in connection with Orders by distance selling, as well as by retail sales in other ways provided by the applicable laws of the Republic of Moldova. When ordering goods through the online store, the Customer agrees to the Terms and Conditions set out below.

The Seller reserves the right to modify these Conditions, in connection with which the Customer undertakes to periodically monitor the changes to the Terms.

The customer agrees to the Terms by pressing the "Order Confirmation" button in the last step of placing an order on the Site or by placing an order by phone through the operator, providing the necessary data for placing the order.



The order can be placed in the following ways:

- independent order on the site;
- independent control through mobile applications, other services, applications and command aggregators;
- placing an order by phone through a Call Center operator.



When placing an order, the Customer must indicate the following information:

- Email Address;
- First name;
- Mobile phone;
- Delivery address (street, house, staircase, floor, apartment).

To place an order by phone, you must call the phone number listed on the city's website, and call center operators will inform the customer about the assortment and place an order.

All information materials presented on the site are for reference only and cannot fully convey reliable information about the properties and characteristics of the goods, including colors, sizes and shapes. If the Customer has questions about the properties and characteristics of the Goods, before placing the Order, he must contact the Seller.

If it is impossible to contact the Customer to confirm the Order or to clarify the essential delivery conditions, the order is considered canceled and is not transferred to preparation.



The moment of concluding the contract

By accepting the Terms and Conditions, the Client undertakes actions for the conclusion of a preliminary sale-purchase contract. The actions listed below and undertaken by the parties confirm the conclusion of the preliminary contract:
- Receiving a sum of money for an order placed by the Customer;
- The fact of transferring the Goods to the courier for delivery to the specified address;
- The fact of the customer making the Order;
- The time of conclusion of the main contract for the retail sale of goods is the time of transfer of the ordered goods to the customer (the recipient of the order) and the simultaneous transfer with the goods of a cash or sales receipt or other document confirming payment of goods.




Delivery time is indicated when ordering. Delivery is made within 60 minutes to 60 minutes after the time indicated in the order description. The exact data regarding the delivery time are provided by the Customer when placing or confirming the order (if the customer has placed the order through the website). The conditions are presented on the Delivery and Payment page. Delivery costs:
- Within the city of Chisinau: 70 lei.
- Within the Chisinau municipality: 100 lei.



Receiving the order

Upon receipt of the order, the customer independently checks the complexity and quality of the goods. If there are no complaints about the Goods received, you pay the Delivery Service employee the cost of the order (in case you have chosen to pay on delivery) and receive a cash or goods collection, if they were not paid earlier. The Seller will make every effort to comply with the delivery dates indicated on the Site, however, delays in delivery are possible due to unforeseen circumstances that did not occur through the fault of the Seller. The risk of accidental loss or accidental damage to the Goods passes to the customer from the moment the order is transferred to him. In case of non-presentation of the Order, the Seller will reimburse to the Customer the cost of the Order paid by the Customer after receiving the confirmation of the loss of the Order from the Delivery Service. Upon delivery, the Order is delivered to the Customer or the person designated as the Beneficiary of the Order. In the absence of the Customer or the Recipient indicated by him at the place of delivery, the Order is handed to the person who presented the document confirming the placement or payment of the Order. In order to avoid cases of fraud, upon delivery of the Prepaid Order, the person delivering the Order has the right to request an identity document of the Recipient, as well as to indicate the type and number of the document provided by the Recipient upon receipt for the Order. The Seller guarantees the confidentiality and protection of the Beneficiary's personal information.



Payment of goods

The price of the goods is indicated on the Site. In case of incorrect indication of the price of the goods ordered by the Customer, the Seller informs the Customer as soon as possible to confirm the Order at the corrected price or to cancel the Order. If it is impossible to contact the Customer, this Order is considered canceled. If the Order has been paid, the Seller returns to the Customer the amount paid for the Order.

The price of the goods on the Site may be changed by the Seller unilaterally. At the same time, the price of the Goods ordered by the Customer cannot be changed.
Payment for the order can be made in the following ways:
- Payment in cash to the courier upon receipt of the order;
- Bank transfer using bank cards using a mobile banking terminal;
- Payments by bank card on the website.



Return of goods

The customer has no right to refuse good quality goods after receiving the goods. The customer may return the goods of inadequate quality if he argues coherently and fully this fact. In this case, the Seller refunds the amount paid by the Customer or will replace the Goods of inadequate quality.



Reimbursement of money

The money is returned to the Client by the method applied by the Client to the payment of the goods.
If the return of the money is made simultaneously with the return of the goods by the Customer, the return of the indicated amount is made by the Seller with the consent of the Customer in one of the following ways:
- Cash at the Seller's location;
- By mail order;
- By transferring the corresponding amount to a bank or another account of the Client indicated by the Client * (In this case, the return of funds is made within 14 calendar days from the date of presentation by the Client of the relevant requirement).

Upon receipt of the Order, the Customer is obliged to check the number of Goods in the Order. If, upon the transfer of the Order by the Customer, discrepancies are found regarding the quantity of Goods in the Order, the Customer, in the presence of the Seller's representative, draws up an Act regarding the quantity discrepancy. The money is not refunded to the customer if the products have been prepared or delivered, but have no defects.



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